Privacy Policy

1 Information We Collect

We collect information you voluntarily provide when you fill out a form, contact us by phone or email, or otherwise interact with us:

• Personal Identifiers: Full name, email address, mobile phone number, and mailing address.
• Property Information: Property address, type, condition, and relevant details for evaluating a cash purchase offer.
• Financial Context: General information about mortgage status or liens (we do not collect credit card or bank account data).
• Communications: Records of your correspondence with us, including SMS messages, emails, and call notes.

We also automatically collect certain technical data when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited.

2 How We Use Your Information

We use the information we collect to:

• Contact you about your property inquiry and provide a cash purchase offer;
• Communicate with you via phone, email, and SMS/text messages (with your consent);
• Evaluate your property and prepare a fair market cash offer;
• Schedule appointments, walkthroughs, or follow-up communications;
• Comply with legal obligations and enforce our terms;
• Improve our website, services, and outreach efforts.

3 SMS & Text Message Communications

Supernova Property Solutions LLC operates an SMS messaging program to follow up with individuals who have expressed interest in selling their property.

How You Opt In: By submitting your phone number through any form on our website, you expressly consent to receive SMS text messages from Supernova Property Solutions LLC at the mobile number provided. You are not required to consent to SMS as a condition of our services.

4 Sharing of Your Information

We do not sell, trade, or rent your personal information. We may share it only in these limited circumstances:

• Service Providers: Trusted vendors (CRM platforms, title companies, communication tools) under confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or court order, or to protect rights and safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale.
• With Your Consent: When you have given explicit permission.

We do not share your mobile phone number with any third party for marketing purposes.

5 Data Retention

We retain your personal information only as long as necessary:

• Property inquiry records: up to 3 years from last contact.
• Completed transaction records: 7 years per legal and tax requirements.
• SMS opt-out records: retained indefinitely to honor your preferences.

6 Cookies & Tracking Technologies

Our website may use cookies for essential functionality, analytics, and marketing. You may control cookie settings through your browser. Disabling certain cookies may affect site functionality. Continued use of our website constitutes consent to our use of cookies.

7 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include SSL/TLS encryption, access controls, and secure data storage. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8 Your Rights & Choices

You may have the right to access, correct, delete, or receive a portable copy of your personal information. To opt out of SMS, reply STOP to any message. To unsubscribe from marketing emails, click the unsubscribe link. To exercise other rights, contact us at the information in Section 11.

9 Children’s Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be reflected by an updated “Last Updated” date at the top of this page. Your continued use of our website constitutes acceptance of any updated policy.

11 Contact Us

For questions about this Privacy Policy or to exercise your rights: